[rt-users] Is it possible to use queue name in place of rtname?

[Richard Soderberg]

Said Patrick E. Krogel, on Wednesday, October 17, 2001 1:24 PM:

> I was wondering if it's possible to have the tickets use the 
> queue name in the subject line in place of the rtname.
> 
> Subject: [{$rtname} #213] Problem with computer
>  would become...
> Subject: [{$Ticket->QueueObj->Name()} #213] Problem with computer
> 
> I used the Template notation for specifying the queue name.
> 
> -Pat

You could quite possibly make this modification yourself to your local
codebase; were you trying to modify a specific (or all) WebRT templates
that use "Subject: [{$rtname} ...", or perhaps the emails sent to users?
I'm not sure from the details provided which part of RT you intended to
modify.

R.