[rt-users] Tying a request to an internal reference.

[Jesse Vincent]

Heya, Scott.

I suspect that at this point,  you really would be best off using the Relationships interface with hostname: "urls" and adding the search functionality to the 
UI. (On the backend, searching against URLs is there. and it's been enhanced
some more in my current development codebase.)

	Jesse

On Wed, Oct 17, 2001 at 08:08:57PM +0200, Scott A. McIntyre wrote:
> 
> Hi,
> 
> I was looking for a way to have RT2 associate a particular ticket with an
> internal reference value, such as a computer name, a username, and then be
> able to search for that internal reference value to find other tickets
> associated with it.
> 
> For example, trouble tickets / requests which refer to a particular web
> server -- helpdesk opens a ticket complaining of speed problems, it gets
> solved, a week later another ticket comes along, same server, different
> customer complaining though.  I'd like to be able to search on the hostname
> and easily see all associated tickets, open or closed.
> 
> The closest thing that seems to almost be there now for what I'm after is
> the Relationships; but there isn't (yet) a way to search/query based upon
> relationships, plus they're more geared towards ticket-number relationships,
> rather than relationships to people or other reference values.
> 
> I've looked through the list-archives and various contribs/patches to RT2,
> but I haven't found a way to do this yet...any suggestions would be
> appreciated.  
> 
> Thanks,
> Scott
> 
> 
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