[rt-users] Re: Permission Denied

[Rich West]

Nevermind.. found it.  Duh..

I forgot to check the Queue GroupRights pages...

-Rich


Rich West wrote:

> This has probably been covered somewhere, but I'm in a bind...
>
> I literally just put RT2 up and live on the system, and after it 
> running for about 20 minutes, I was paged by a new message coming it 
> to the helpdesk.  It was a response to an already existing ticket.  I 
> checked the ticket, and no correspondence was there.
>
> Puzzled, I sent in a test piece of correspondence to my #1 ticket 
> (doing the subject appropriately), which happens to be a test ticket. 
> Originally, ages ago, I created that ticket via "root", but this piece 
> of correspondence was from my own account.
>
> I received an email back with "Permission Denied" in it.
>
> Ack!
>
> I'm guessing that the user who sent in the ticket response, which 
> correspondence did not get recorded, got the same message back...
>
> Is there something, somewhere, in which I can turn on the RT1 feature 
> of "allow anyone to comment on any ticket" and "allow anyone to create 
> a ticket"?  This system is in-house, and not accessible from outside 
> the company, so spam isn't an issue.
>
> Also, we do not have anything but the admins listed as "users" of the 
> RT2 system..  never did with RT1.
>
> -Rich
>

-- 
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