[rt-users] getting watchers to work?

[darrell berry]

hi

i've just installed RT2, and most of it works (and very well, too!)

however i'm having problems with watchers...

i've set up a new queue called 'training', which inherits global scrips:

OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Transaction
OnCorrespond NotifyAllWatchers with template Correspondence
OnComment NotifyAdminCcsAsComment with template AdminComment
OnResolve NotifyRequestors with template Resolved

if i email in a request, it correctly gets added to the queue and the user
gets an email back to confirm that the ticket has ben added

however, the admincc for the queue doesnt get any email at all...i've set
them up with 'priveleged user' status, and in queue->user rights have given
them 'watch' and 'watch as admincc' rights

hoewver it doesnt seem to even try to email them

any ideas?

thx

ps just possibly, this entry in maillog might point at the problem:

Oct 22 11:24:55 localhost sendmail[28023]: f9MAOt028023: f9MAOt128023: DSN:
List:; syntax illegal for recipient addresses

...i've checked that the admincc user has a correctly set up email address
in rt2, but i cant think where else this log entry could have come from, as
rt2 is the only thing running on this system...