[rt-users] getting watchers to work?

[Jonathan Marchand]

Hi Darrel,

I'm experiencing the same behavior... but I do get the replies, it just
take some time. It take me a few hours to get the forwards... you don't
get them at all?

Jonathan.

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of darrell berry
Sent: Monday, October 22, 2001 6:21 AM
To: rt-users at fsck.com
Subject: [rt-users] getting watchers to work?


hi

i've just installed RT2, and most of it works (and very well, too!)

however i'm having problems with watchers...

i've set up a new queue called 'training', which inherits global scrips:

OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyAdminCcs with template Transaction
OnCorrespond NotifyAllWatchers with template Correspondence OnComment
NotifyAdminCcsAsComment with template AdminComment OnResolve
NotifyRequestors with template Resolved

if i email in a request, it correctly gets added to the queue and the
user gets an email back to confirm that the ticket has ben added

however, the admincc for the queue doesnt get any email at all...i've
set them up with 'priveleged user' status, and in queue->user rights
have given them 'watch' and 'watch as admincc' rights

hoewver it doesnt seem to even try to email them

any ideas?

thx

ps just possibly, this entry in maillog might point at the problem:

Oct 22 11:24:55 localhost sendmail[28023]: f9MAOt028023: f9MAOt128023:
DSN: List:; syntax illegal for recipient addresses

...i've checked that the admincc user has a correctly set up email
address in rt2, but i cant think where else this log entry could have
come from, as rt2 is the only thing running on this system...


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