[rt-users] Nonprivileged logins..

[Rehan van der Merwe]

-----Original Message-----
From: Rehan van der Merwe 
Sent: Tuesday, October 23, 2001 10:37 PM
To: 'Greg Smythe'
Subject: RE: [rt-users] Nonprivileged logins..


Hi Greg,
 
You dont need to grant everyone the right to see the queue, merely to create
tickets as a global right for 'Everybody'.  
 
RT does in fact create a non-priviledged user when said person creates a
ticket via email.
 
I make use of groups to limit access of certain individuals to certain
queues.  I shy away from any individual user rights because its a bitch to
maintain.
 
Thus : Global right for group 'Everyone' : CreateTicket
For queue MyQueue: rights for MyGroup : SeeQueue, ModifyTickets, Reply
......
 
I hope this helps.
 
Rehan van der Merwe

-----Original Message-----
From: Greg Smythe [mailto:gregs at Intellstat.com]
Sent: Tuesday, October 23, 2001 10:17 PM
To: 'rt-users at lists.fsck.com'
Subject: FW: [rt-users] Nonprivileged logins..


I didn't get any responses so I'm sending this again... :-)
 
Also, is it possible to hide queues from users? I have to give "Everybody"
the right to see the queue to post tickets to it via email, but I don't want
some users seeing some of the queues. I didn't see a way to Deny Access,
only to Grant Access....




-=-=-=-=-=-=-=-=-=-=-=-=-=- 
Greg Smythe 
SysAdmin 
Intellstat Communications 
WA State Resident 


-----Original Message-----
From: Greg Smythe [mailto:gregs at intellstat.com] 
Sent: Sunday, October 21, 2001 2:49 PM
To: 'rt-users at lists.fsck.com'
Subject: [rt-users] Nonprivileged logins..



Hello -- 

According to  <http://www.helgrim.com/rtdocs/admin.html>
http://www.helgrim.com/rtdocs/admin.html under =head4 there is supposed to
be a way to allow Joe Schmoe to submit a ticket request via the web
interface without having a login. How do I get to this? I tried just
clicking the login button, setting user to "unprivileged", etc. The docs
even say that when an email is submitted RT will create an unpriviledged
user... 

Thanks! 




-=-=-=-=-=-=-=-=-=-=-=-=-=- 
Greg Smythe 
SysAdmin 
Intellstat Communications 
WA State Resident 



-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20011023/06b197fb/attachment.htm>