[rt-users] Ticket number per queue

Jesse Vincent jesse at bestpractical.com
Thu Oct 25 12:59:56 EDT 2001


Nope. Those id#s are used by the database for referential integrity.  Having
per-queue id sequences would be a major code change.

	Sorry,
	Jesse


On Thu, Oct 25, 2001 at 12:44:42PM -0400, Tam, Thomas wrote:
> Hi, 
> 
> I am recently setup the RT2 system to track the activities within our group.
> I have a questions about ticket ID number.
> 
> I have created numbers of queues, I have notice that the ID number is not
> per queue basis. The ID number will increment by one when you added the
> ticket. Is there any way to have it in per queue basis? Each queue has their
> own ticket ID numbering. 
> 
> Thanks,
> 
> -- Thomas Tam --
> Network Engineering
> Email: thomas.tam at bellnexxia.com
> 
> 
> 
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-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.




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