[rt-users] Changing the email address that RT sends from

[John DeBerry]

Thanks!

I found this line describing the From line:

$self->SetHeader('From', "$friendly_name via RT <$replyto>");

Since there is no mention of "mail [mail at sub.ourserver.net]; on behalf of;"
anywhere in the file (or seemingly in any file), do you guys think there is
a configuration I need to do on the sendmail side of things to make this
work?

Any help or direction would be appreciated. :)

Thanks again,

John DeBerry

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> Sent: Monday, October 29, 2001 11:13 AM
> To: John DeBerry
> Cc: RT-Users ML
> Subject: Re: [rt-users] Changing the email address that RT sends from
>
>
> You want to take a look at lib/RT/Action/SendEmail.pm
>
> 	-j
>
>
> On Mon, Oct 29, 2001 at 10:55:55AM -0600, John DeBerry wrote:
> > Hello!
> >
> > Currently, when a customer receives an email from our RT (ver
> 2.0.7), the
> > From field in their email client looks like this:
> >
> > mail [mail at sub.ourserver.net]; on behalf of; John Doe via RT
> > [requests at ourdomain.com]
> >
> > The only problem is, some recipients' ISPs do not like the
> first part of the
> > from field (mail at sub.ourserver.net). It never arrives there at all.
> >
> > My question is this: Is there a way to configure RT so the From field
> > becomes only this instead:
> >
> > John Doe via RT [requests at ourdomain.com]
> >
> >
> > Thanks for any help you guys might offer!
> >
> > John DeBerry
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
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