[rt-users] Why my escalation scrips not working?
ttp
ttp at mdcl.com.cn
Mon Oct 29 22:08:24 EST 2001
Hi,
Could you please give any words on Escalation Scrips?
I installed all relating rt-addons modules(ScripConditions,
ScripActions and escalator).
Escalation Priority is working correctly(Priority value
is changing from Initial value to Final value).
ScripConditions(IfPriorityExceeds25,IfPriorityExceeds50,...)
are appearing in the Web Admin menu, and I can create some
Scrips with them.
But these Escalation Scrips are not working(not sending to
------ --- --- -------
proper user).
Any suggestions will be much appreciated.
Thanks.
Tom
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