[rt-users] Multiple attachments on one email

Jesse Vincent jesse at bestpractical.com
Wed Oct 31 13:58:33 EST 2001


That doesn't sound right.  how big was the second attachment?


On Wed, Oct 31, 2001 at 10:06:10AM -0800, Russ Johnson wrote:
> I've just noticed something on 2.0.7.
> 
> We had someone send an email that contained two attachments. 
> 
> The first attachment was included with the ticket in the database. 
> 
> The second attachment name is included in the ticket body, but the 
> attachment itself is not attached to the ticket.
> 
> I've verified that the sender did in fact send two attachments, and both 
> made it to us. The email goes to both RT and a secondary email address. 
> The same email at the secondary email address has both attachments. 
> 
> It appears that RT didn't attach the second attachment. 
> 
> If so, this doesn't sound like correct behavior.
> 
> Ideas?
> 
> -- 
> "The power to untie is stronger than the power to tie."                         
>                                                                                 
> Well, yeah, otherwise my shoes would tie themselves.                            
>                                                                                 
> ---                                                                             
>                                                                                 
> Russ Johnson                                                                    
> Stargate Online                                                                 
>                                                                                 
> http://www.dimstar.net                                                          
> telnet://telnet.dimstar.net                                                     
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> 
> 
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-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.




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