[rt-users] RT not sending _some_ mails

[carles at inlander.es]

With the scrip "OnCorrespond NotifyRequestors with template
Correspondence" now works... why it isn't in the documentation?

Thanks a lot!


Andrew Yager escribió:
> 
> I'm not sure... but I think you are having a simmilar problem to what I was a while ago...
> 
> You need to have your scrips set up to actually reply to a message... I'm not sure if you have it setup to do that...
> 
> Check that your scrips contain
> 
> OnCreate AutoreplyToRequestors with template Autoreply
> OnCorrespond NotifyRequestors with template Correspondence
> OnTransaction NotifyOwner with template Transaction
> 
> Andrew
> 
> On Monday, September 3, 2001, at 08:18 PM, carles at inlander.es wrote:
> 
>      I'm using RT in a producction system and it worked fine.
> 
>      But it stopped to send some mails.
> 
>      When a ticket is created, it sends the autoresponse template to the
>      requestor, and it sends all the mails we specified in the "scripts".
> 
>      But when a registered user try to send any response to the requestor, RT
>      doesn't send any mail. I'm using qmail, and into the maillogs doesn't
>      appears anything.
> 
>      It is like RT is not sending the response to the MTA. Any idea?
> 
>      Thanks
>      --
>      Carles Amigó Martínez
>      Administrador de Sistemas
>      Inlander Communications, S.L.
>      Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79
>      carles at inlander.es - http://www.inlander.es
> 
>      _______________________________________________
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> 
> _________________
> Andrew Yager
> Real World Technology Solutions
> Real People Real SolUtions?
> ph: (02) 9945 2567 fax: (02) 9945 2566
> mob: 0405 15 2568
> http://www.rwts.com.au/
> _________________

-- 
Carles Amigó Martínez
Administrador de Sistemas
Inlander Communications, S.L. 
Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79 
carles at inlander.es - http://www.inlander.es