[rt-users] RT not sending _some_ mails

[Andrew Yager]

I'm not sure... but I think you are having a simmilar problem to what I 
was a while ago...

You need to have your scrips set up to actually reply to a message... 
I'm not sure if you have it setup to do that...


Check that your scrips contain

OnCreate AutoreplyToRequestors with template Autoreply
OnCorrespond NotifyRequestors with template Correspondence
OnTransaction NotifyOwner with template Transaction

Andrew

On Monday, September 3, 2001, at 08:18  PM, carles at inlander.es wrote:

> I'm using RT in a producction system and it worked fine.
>
> But it stopped to send some mails.
>
> When a ticket is created, it sends the autoresponse template to the
> requestor, and it sends all the mails we specified in the "scripts".
>
> But when a registered user try to send any response to the requestor, RT
> doesn't send any mail. I'm using qmail, and into the maillogs doesn't
> appears anything.
>
> It is like RT is not sending the response to the MTA. Any idea?
>
> Thanks
> --
> Carles Amigó Martínez
> Administrador de Sistemas
> Inlander Communications, S.L.
> Tel: (+34) 93 310 12 86 - Fax: (+34) 93 268 14 79
> carles at inlander.es - http://www.inlander.es
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>

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Andrew Yager
Real World Technology Solutions
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