[rt-users] 2.0.6 - RT Error when replying/commenting on a ticket

[John DeBerry]

Everything seems to be fine in the config.pm fle. I've gone over it
carefully, but perhaps I'm missing something.

Does this sound like a file permissions problem? I'm hitting a brick wall.
:)

Both Requestors and Owners can reply to tickets sent to their email accounts
just fine, and they get recorded. Tickets can be  created by sending an
email to the system as well. However, if we try to create a ticket using the
Web interface or comment/reply to a ticket using the Web interface, it gives
us the 'No ticket specified' error. Changing other parts of the ticket still
works (e.g., status changes, owner changes).

Does this help to narrow down the potential cause?

John

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager
> Sent: Tuesday, September 04, 2001 6:41 PM
> To: John DeBerry
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a
> ticket
>
>
> Check your config.pm file to make sure that it is all correct.
>
> Andrew
>
> On Wednesday, September 5, 2001, at 06:52  AM, John DeBerry wrote:
>
> > Hello!
> >
> > We've just upgraded to 2.0.6 (from 2.0.4) today.
> >
> > However, when we click 'Comment' or 'Reply' in a ticket, once we click
> > 'Submit', the following RT error appears:
> >
> > RT Error
> > No ticket specified
> >
> > Does anyone have any ideas as to what's causing this? Everything else
> > seems
> > to work okay. We can change other parts of the ticket.
> >
> > Thanks,
> >
> > John DeBerry