[rt-users] 2.0.6 - RT Error when replying/commenting on a ticket

[John DeBerry]

Note: as far as ownership/permissions, I've run 'make fixperms' to make sure
everything is set correctly, so... maybe it's something else...?

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry
> Sent: Wednesday, September 05, 2001 8:29 AM
> To: rt-users at lists.fsck.com
> Subject: RE: [rt-users] 2.0.6 - RT Error when replying/commenting on a
> ticket
>
>
> Everything seems to be fine in the config.pm fle. I've gone over it
> carefully, but perhaps I'm missing something.
>
> Does this sound like a file permissions problem? I'm hitting a brick wall.
> :)
>
> Both Requestors and Owners can reply to tickets sent to their
> email accounts
> just fine, and they get recorded. Tickets can be  created by sending an
> email to the system as well. However, if we try to create a
> ticket using the
> Web interface or comment/reply to a ticket using the Web
> interface, it gives
> us the 'No ticket specified' error. Changing other parts of the
> ticket still
> works (e.g., status changes, owner changes).
>
> Does this help to narrow down the potential cause?
>
> John
>
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com
> > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager
> > Sent: Tuesday, September 04, 2001 6:41 PM
> > To: John DeBerry
> > Cc: rt-users at lists.fsck.com
> > Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a
> > ticket
> >
> >
> > Check your config.pm file to make sure that it is all correct.
> >
> > Andrew
> >
> > On Wednesday, September 5, 2001, at 06:52  AM, John DeBerry wrote:
> >
> > > Hello!
> > >
> > > We've just upgraded to 2.0.6 (from 2.0.4) today.
> > >
> > > However, when we click 'Comment' or 'Reply' in a ticket, once we click
> > > 'Submit', the following RT error appears:
> > >
> > > RT Error
> > > No ticket specified
> > >
> > > Does anyone have any ideas as to what's causing this? Everything else
> > > seems
> > > to work okay. We can change other parts of the ticket.
> > >
> > > Thanks,
> > >
> > > John DeBerry
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>