[rt-users] Dead Ticket Bodies

[Derek Fage]

Hi there,

Things are going quite well, but have come up with a couple of mail related
problems.

Correspondence Address
==================

We have modified our Queue configurations so that our emails come from the
primary domain as opposed to the server (ie instead of coming from
support at linuxdev.foreshore.net thy come from support at foreshore.net

All works great in this case, however we have some other queues that we want
to change the correspondence address so that they instead of coming from say
test at linuxdev.foreshore.net we want them to come from test at rt.foreshore.net
(rt.foreshore.net is a CNAME for linuxdev.foreshore.net).

When we make this change to the queue configuration, the email always comes
from test at linuxdev.foreshore.net

To: Field a bit strange
================

When we used to send an email to support at foreshore.net the To: field used to
say:
    To: support at foreshore.net

After the upgrade it now says:
    To: "'support at foreshore.net'" <support at foreshore.net>

Does anybody have any suggestions about how to resolve either of these
problems?

Regards,

Derek...


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