[rt-users] Dead Ticket Bodies

[Phil Homewood]

Derek Fage wrote:
> All works great in this case, however we have some other queues that we want
> to change the correspondence address so that they instead of coming from say
> test at linuxdev.foreshore.net we want them to come from test at rt.foreshore.net
> (rt.foreshore.net is a CNAME for linuxdev.foreshore.net).

Don't use a CNAME for mail. MTAs are expected to rewrite the CNAME to
its canonical name when processing recipients; I'm not sure offhand,
but I'd expect that to apply to sender address too.

> When we used to send an email to support at foreshore.net the To: field used to
> say:
>     To: support at foreshore.net
> 
> After the upgrade it now says:
>     To: "'support at foreshore.net'" <support at foreshore.net>

Sounds like a MS Outlook address book entry to me.