[rt-users] Error using SelfService
Fergus Mount
fergus at realise.com
Wed Sep 5 12:53:47 EDT 2001
Ok I will give it a go.
Thanks for your help
-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: 05 September 2001 17:47
To: Fergus Mount
Cc: rt-users at fsck.com
Subject: Re: [rt-users] Error using SelfService
It looks like you've screwed up your libraries somehow. you might want
to try a reinstall
On Wed, Sep 05, 2001 at 05:49:49PM +0100, Fergus Mount wrote:
> Yes I have, but it makes no difference.
>
> Also it seems to be coming up with another error when you try and take or
> display a ticket in the normal WebUI:
>
> component stack: /Ticket/Elements/ShowTransaction [standard]
> /Ticket/Elements/ShowHistory [standard]
> /Ticket/Display.html [standard]
> /autohandler [standard]
>
> code stack:
> /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction:79
> /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory:29
> /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html:124
> /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:66
>
>
>
> raw_error
>
>
>
>
>
> raw error:
>
>
>
>
>
> error while executing /Ticket/Elements/ShowTransaction [standard]:
> RT::Attachment::Parent Unimplemented in HTML::Mason::Commands.
> (/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction
line
> 79)
> HTML::Mason::Interp::__ANON__('RT::Attachment::Parent Unimplemented in
> HTML::Mason::Commands. (...') called at
> /usr/local/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 454
> DBIx::SearchBuilder::Record::AUTOLOAD('RT::Attachment=HASH(0x8cd4868)')
> called at
> /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction
line
> 79
> HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)',
> 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef,
> 'Collapsed', 0) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d3c50
> 0)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction',
> 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, 'Collapsed', ...)
> called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line
> 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
>
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
> c4)', 'ShowTransaction', 'Ticket', 'RT::Ticket=HASH(0x8c60520)',
> 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef,
...)
> called at
/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory
> line 29
> HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)',
> 'Collapsed', 0, 'ShowHeaders', undef) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d1e16
> 8)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0,
'ShowHeaders',
> undef) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> line 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
>
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
> c4)', '/Ticket/Elements/ShowHistory', 'Ticket',
> 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called
> at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 124
> HTML::Mason::Commands::__ANON__('id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c5244
> c)', 'id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
>
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
> c4)', 'HTML::Mason::Component::FileBased=HASH(0x8c5244c)', 'id', 2) called
> at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
>
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
> 8d957c4)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler
line
> 66
> HTML::Mason::Commands::__ANON__('id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861734
> 4)', 'id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
>
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
> c4)', 'HASH(0x8da29dc)',
> 'HTML::Mason::Component::FileBased=HASH(0x8617344)', 'id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
>
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
> c4)', '/Ticket/Display.html', 'id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
>
HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
> H(0x8b451f4)', 'Apache=SCALAR(0x8c5f758)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', undef) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
>
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
> 0x8b451f4)', 'Apache=SCALAR(0x8c5f758)') called at
> /usr/local/rt2/bin/webmux.pl line 158
> RT::Mason::handler('Apache=SCALAR(0x8c5f758)') called at /dev/null line 0
> eval {...} called at /dev/null line 0
>
> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sent: 05 September 2001 17:33
> To: Fergus Mount
> Cc: rt-users at fsck.com
> Subject: Re: [rt-users] Error using SelfService
>
>
> have you stopped and started apache since upgrading to 2.0.6?
>
>
> On Wed, Sep 05, 2001 at 05:27:23PM +0100, Fergus Mount wrote:
> > I am getting this error when using the self service area of RT2 I have
> > 2.0.6, and I have tried with different user, but everytime I get this
> error.
> > A user can create a ticket in the standard WebUI and it works fine. I
> > checked to see if the dependencies are up to date and they are fine
> > according to 'make testdeps'.
> >
> > Thanks
> >
> > here is the error:
> >
> > Mason error
> >
> >
> > component stack: /SelfService/Display.html [standard]
> > /autohandler [standard]
> >
> > code stack: :
> > /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52
> >
> >
> >
> > raw_error
> >
> >
> >
> >
> >
> >
> > raw error:
> >
> >
> >
> >
> >
> >
> > error while executing /SelfService/Display.html [standard]:
> > Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at
> > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44,
> > line 41.
> > HTML::Mason::Interp::__ANON__('Undefined subroutine
> > &HTML::Mason::Commands::MakeMIMEEntity call...') called at
> > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44
> > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com',
'Cc',
> > '', 'Subject', 'Test', 'Queue', 1, ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> >
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40
> > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test',
> > 'Queue', ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> > eval {...} called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> >
>
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> > 28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors',
> > 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
> >
>
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
> > 8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler
> line
> > 52
> > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com',
'Cc',
> > '', 'Subject', 'Test', 'Queue', 1, ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> >
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660
> > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test',
> > 'Queue', ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> > eval {...} called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> >
>
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> > 28)', 'HASH(0x8dc6d5c)',
> > 'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors',
> > 'fergus at realise.com', 'Cc', '', 'Subject', ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> > eval {...} called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> >
>
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> > 28)', '/SelfService/Display.html', 'Requestors', 'fergus at realise.com',
> 'Cc',
> > '', 'Subject', 'Test', ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line
914
> >
>
HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
> > H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)',
> > 'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line
560
> > eval {...} called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line
560
> >
>
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
> > 0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at
> > /usr/local/rt2/bin/webmux.pl line 158
> > RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line
0
> > eval {...} called at /dev/null line 0
> >
> >
> > ----------------------------------------------------------------
> > Fergus Mount Systems Support
> > 0131 476 6000 Realise Ltd
> > fergus at realise.com www.realise.com
> >
> >
> >
> > __________________________________________________
> > This electronic message contains information from Realise which may be
> > privileged and confidential. The information is intended to be for the
> use
> > of the individual(s) or entity named above. If you are not the intended
> > recipient, be aware that any disclosure, copying, distribution or use of
> the
> > contents of this information is prohibited. If you have received this
> > electronic message in error, please notify us by telephone on 0131 476
> 6000
> > and delete the material from your computer.
>
> --
> http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
>
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> privileged and confidential. The information is intended to be for the
use
> of the individual(s) or entity named above. If you are not the intended
> recipient, be aware that any disclosure, copying, distribution or use of
the
> contents of this information is prohibited. If you have received this
> electronic message in error, please notify us by telephone on 0131 476
6000
> and delete the material from your computer.
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
__________________________________________________
This electronic message contains information from Realise which may be
privileged and confidential. The information is intended to be for the use
of the individual(s) or entity named above. If you are not the intended
recipient, be aware that any disclosure, copying, distribution or use of the
contents of this information is prohibited. If you have received this
electronic message in error, please notify us by telephone on 0131 476 6000
and delete the material from your computer.
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