[rt-users] Error using SelfService

Jesse Vincent jesse at bestpractical.com
Wed Sep 5 12:46:48 EDT 2001 

It looks like you've screwed up your libraries somehow. you might want 
to try a reinstall


On Wed, Sep 05, 2001 at 05:49:49PM +0100, Fergus Mount wrote:
> Yes I have, but it makes no difference.  
> 
> Also it seems to be coming up with another error when you try and take or
> display a ticket in the normal WebUI:
> 
> component stack:   /Ticket/Elements/ShowTransaction [standard]
> /Ticket/Elements/ShowHistory [standard]
> /Ticket/Display.html [standard]
> /autohandler [standard]
>  
> code stack:
> /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction:79
> /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory:29
> /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html:124
> /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:66
>  
>  
> 
> raw_error
> 
> 
> 
> 
> 
> raw error:   
> 
> 
> 
> 
> 
> error while executing /Ticket/Elements/ShowTransaction [standard]:
> RT::Attachment::Parent Unimplemented in HTML::Mason::Commands.
> (/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line
> 79) 
> HTML::Mason::Interp::__ANON__('RT::Attachment::Parent Unimplemented in
> HTML::Mason::Commands. (...') called at
> /usr/local/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 454
> DBIx::SearchBuilder::Record::AUTOLOAD('RT::Attachment=HASH(0x8cd4868)')
> called at
> /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line
> 79
> HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)',
> 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef,
> 'Collapsed', 0) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d3c50
> 0)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Transaction',
> 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, 'Collapsed', ...)
> called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line
> 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
> c4)', 'ShowTransaction', 'Ticket', 'RT::Ticket=HASH(0x8c60520)',
> 'Transaction', 'RT::Transaction=HASH(0x8da3cd4)', 'ShowHeaders', undef, ...)
> called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory
> line 29
> HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0x8c60520)',
> 'Collapsed', 0, 'ShowHeaders', undef) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8d1e16
> 8)', 'Ticket', 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders',
> undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> line 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
> c4)', '/Ticket/Elements/ShowHistory', 'Ticket',
> 'RT::Ticket=HASH(0x8c60520)', 'Collapsed', 0, 'ShowHeaders', undef) called
> at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 124
> HTML::Mason::Commands::__ANON__('id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8c5244
> c)', 'id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
> c4)', 'HTML::Mason::Component::FileBased=HASH(0x8c5244c)', 'id', 2) called
> at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
> 8d957c4)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line
> 66
> HTML::Mason::Commands::__ANON__('id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861734
> 4)', 'id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
> c4)', 'HASH(0x8da29dc)',
> 'HTML::Mason::Component::FileBased=HASH(0x8617344)', 'id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8d957
> c4)', '/Ticket/Display.html', 'id', 2) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
> H(0x8b451f4)', 'Apache=SCALAR(0x8c5f758)',
> 'HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)', undef) called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> eval {...} called at
> /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
> 0x8b451f4)', 'Apache=SCALAR(0x8c5f758)') called at
> /usr/local/rt2/bin/webmux.pl line 158
> RT::Mason::handler('Apache=SCALAR(0x8c5f758)') called at /dev/null line 0
> eval {...} called at /dev/null line 0 
> 
> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sent: 05 September 2001 17:33
> To: Fergus Mount
> Cc: rt-users at fsck.com
> Subject: Re: [rt-users] Error using SelfService
> 
> 
> have you stopped and started apache since upgrading to 2.0.6?
> 
> 
> On Wed, Sep 05, 2001 at 05:27:23PM +0100, Fergus Mount wrote:
> > I am getting this error when using the self service area of RT2 I have
> > 2.0.6, and I have tried with different user, but everytime I get this
> error.
> > A user can create a ticket in the standard WebUI and it works fine. I
> > checked to see if the dependencies are up to date and they are fine
> > according to 'make testdeps'. 
> > 
> > Thanks 
> > 
> > here is the error:
> > 
> > Mason error
> > 
> >    
> > component stack:   /SelfService/Display.html [standard]
> > /autohandler [standard]
> >  
> > code stack:   :
> > /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52
> >  
> >  
> > 
> > raw_error
> > 
> > 
> > 
> > 
> > 
> > 
> > raw error:   
> > 
> > 
> > 
> > 
> > 
> > 
> > error while executing /SelfService/Display.html [standard]:
> > Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at
> > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44,
> > line 41.
> > HTML::Mason::Interp::__ANON__('Undefined subroutine
> > &HTML::Mason::Commands::MakeMIMEEntity call...') called at
> > /usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44
> > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc',
> > '', 'Subject', 'Test', 'Queue', 1, ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> >
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40
> > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test',
> > 'Queue', ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> > eval {...} called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> >
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> > 28)', 'HTML::Mason::Component::FileBased=HASH(0x8ceb40c)', 'Requestors',
> > 'fergus at realise.com', 'Cc', '', 'Subject', 'Test', ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
> >
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
> > 8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler
> line
> > 52
> > HTML::Mason::Commands::__ANON__('Requestors', 'fergus at realise.com', 'Cc',
> > '', 'Subject', 'Test', 'Queue', 1, ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> >
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660
> > c)', 'Requestors', 'fergus at realise.com', 'Cc', '', 'Subject', 'Test',
> > 'Queue', ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> > eval {...} called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> >
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> > 28)', 'HASH(0x8dc6d5c)',
> > 'HTML::Mason::Component::FileBased=HASH(0x861660c)', 'Requestors',
> > 'fergus at realise.com', 'Cc', '', 'Subject', ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> > eval {...} called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> >
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
> > 28)', '/SelfService/Display.html', 'Requestors', 'fergus at realise.com',
> 'Cc',
> > '', 'Subject', 'Test', ...) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
> >
> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
> > H(0x8b451f4)', 'Apache=SCALAR(0x8ce6688)',
> > 'HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)', undef) called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> > eval {...} called at
> > /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> >
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
> > 0x8b451f4)', 'Apache=SCALAR(0x8ce6688)') called at
> > /usr/local/rt2/bin/webmux.pl line 158
> > RT::Mason::handler('Apache=SCALAR(0x8ce6688)') called at /dev/null line 0
> > eval {...} called at /dev/null line 0
> >  
> > 
> > ----------------------------------------------------------------
> > Fergus Mount         Systems Support
> > 0131 476 6000           Realise Ltd
> > fergus at realise.com    www.realise.com
> > 
> > 
> > 
> > __________________________________________________ 
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> > privileged and confidential.  The information is intended to be for the
> use
> > of the individual(s) or entity named above.  If you are not the intended
> > recipient, be aware that any disclosure, copying, distribution or use of
> the
> > contents of this information is prohibited.  If you have received this
> > electronic message in error, please notify us by telephone on 0131 476
> 6000
> > and delete the material from your computer.
> 
> -- 
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> 
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> This electronic message contains information from Realise which may be
> privileged and confidential.  The information is intended to be for the use
> of the individual(s) or entity named above.  If you are not the intended
> recipient, be aware that any disclosure, copying, distribution or use of the
> contents of this information is prohibited.  If you have received this
> electronic message in error, please notify us by telephone on 0131 476 6000
> and delete the material from your computer.

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