[rt-users] changing ownership

[Martin Schapendonk]

On Thu, 6 Sep 2001, Andreas Kruthoff wrote:
# Is it possible to send a mail to the (new) owner of a ticket, i.e. send
# a mail to person "b", if somebody changes the ownership of a ticket from
# "nobody" to "b" or from "a" to "b"? How can this be configured with
# Scrips/Templates?

Sounds like the script "OnTransaction NotifyOwner template Transaction".
But this also means that status changes, date due, priority (basically
every transaction *doh*) is reported to the owner.

Martin

-- 
  Martin Schapendonk, martin at schapendonk.org, Phone: +31 (0)6 55770237
  Student Information Systems and Management at Tilburg University