[rt-users] 2.0.6 - RT Error when replying/commenting on a ticket

[John DeBerry]

Thanks for your help, Jesse.

It turns out that someone had installed some customizations in the CGI bit.
Our administrator reinstalled everything cleanly, so now it all works.

John

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> Sent: Wednesday, September 05, 2001 10:32 AM
> To: John DeBerry
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a
> ticket
>
>
> No. fixdeps does not require the latest versions in CPAN. it
> requires versions
> that I've tested to work.  Go install the latest CGI and HTML::Mason from
> CPAN
>
>
> On Wed, Sep 05, 2001 at 10:28:56AM -0500, John DeBerry wrote:
> > Righto. 'make fixdeps' comes up with everything found. It looks
> like I'm up
> > to date on everything.
> >
> > > -----Original Message-----
> > > From: rt-users-admin at lists.fsck.com
> > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> > > Sent: Wednesday, September 05, 2001 10:14 AM
> > > To: John DeBerry
> > > Cc: rt-users at lists.fsck.com
> > > Subject: Re: [rt-users] 2.0.6 - RT Error when replying/commenting on a
> > > ticket
> > >
> > >
> > > Are you up to date on CGI and HTML::Mason?  (Try upgrading to
> > > RT's current recommended versions with make fixdeps.  failing
> > > that, Try upgrading to the latest in
> > > CPAN)
> > >
> > >
> > > On Wed, Sep 05, 2001 at 09:59:47AM -0500, John DeBerry wrote:
> > > > Note: as far as ownership/permissions, I've run 'make fixperms'
> > > to make sure
> > > > everything is set correctly, so... maybe it's something else...?
> > > >
> > > > > -----Original Message-----
> > > > > From: rt-users-admin at lists.fsck.com
> > > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of John DeBerry
> > > > > Sent: Wednesday, September 05, 2001 8:29 AM
> > > > > To: rt-users at lists.fsck.com
> > > > > Subject: RE: [rt-users] 2.0.6 - RT Error when
> replying/commenting on a
> > > > > ticket
> > > > >
> > > > >
> > > > > Everything seems to be fine in the config.pm fle. I've
> gone over it
> > > > > carefully, but perhaps I'm missing something.
> > > > >
> > > > > Does this sound like a file permissions problem? I'm hitting
> > > a brick wall.
> > > > > :)
> > > > >
> > > > > Both Requestors and Owners can reply to tickets sent to their
> > > > > email accounts
> > > > > just fine, and they get recorded. Tickets can be  created by
> > > sending an
> > > > > email to the system as well. However, if we try to create a
> > > > > ticket using the
> > > > > Web interface or comment/reply to a ticket using the Web
> > > > > interface, it gives
> > > > > us the 'No ticket specified' error. Changing other parts of the
> > > > > ticket still
> > > > > works (e.g., status changes, owner changes).
> > > > >
> > > > > Does this help to narrow down the potential cause?
> > > > >
> > > > > John
> > > > >
> > > > > > -----Original Message-----
> > > > > > From: rt-users-admin at lists.fsck.com
> > > > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Andrew Yager
> > > > > > Sent: Tuesday, September 04, 2001 6:41 PM
> > > > > > To: John DeBerry
> > > > > > Cc: rt-users at lists.fsck.com
> > > > > > Subject: Re: [rt-users] 2.0.6 - RT Error when
> > > replying/commenting on a
> > > > > > ticket
> > > > > >
> > > > > >
> > > > > > Check your config.pm file to make sure that it is all correct.
> > > > > >
> > > > > > Andrew
> > > > > >
> > > > > > On Wednesday, September 5, 2001, at 06:52  AM, John
> DeBerry wrote:
> > > > > >
> > > > > > > Hello!
> > > > > > >
> > > > > > > We've just upgraded to 2.0.6 (from 2.0.4) today.
> > > > > > >
> > > > > > > However, when we click 'Comment' or 'Reply' in a ticket,
> > > once we click
> > > > > > > 'Submit', the following RT error appears:
> > > > > > >
> > > > > > > RT Error
> > > > > > > No ticket specified
> > > > > > >
> > > > > > > Does anyone have any ideas as to what's causing this?
> > > Everything else
> > > > > > > seems
> > > > > > > to work okay. We can change other parts of the ticket.
> > > > > > >
> > > > > > > Thanks,
> > > > > > >
> > > > > > > John DeBerry