[rt-users] setting up rt2 to auto-open resolved tickets on mail

[matt carter]

hi,

with rt1, the default behaviour was to re-open tickets when an email came
through the mailgate for a resolved ticket.

under rt2, with everything driven by scrips and templates, i have rt2
doing everything i want with my queues scrips and appropriate actions.

one thing i cannot see how to do easily is to change the status of a
ticket from resolved to open automatically if an email comes in about that
ticket.

ideas?

--matt