[rt-users] setting up rt2 to auto-open resolved tickets on mail

[Teo de Hesselle]

matt carter wrote:
> 
> hi,
> 
> with rt1, the default behaviour was to re-open tickets when an email came
> through the mailgate for a resolved ticket.
> 
> under rt2, with everything driven by scrips and templates, i have rt2
> doing everything i want with my queues scrips and appropriate actions.
> 

See my post on the 24/8/01 to this list - 'Ugly Migration'.

-- 
Téo de Hesselle,                   | Kites rise highest against
Unix Systems Administrator         | the wind -- not with it.
                                   |  
University of Technology, Sydney   |       -- Winston Churchill