[rt-users] setting up rt2 to auto-open resolved tickets on mail

[Jesse Vincent]

You might want to read the list archives from earlier today, when
this issue was last discussed.


On Fri, Sep 07, 2001 at 01:23:17PM +1000, matt carter wrote:
> On Fri, 7 Sep 2001, Teo de Hesselle wrote:
> 
> > matt carter wrote:
> > >
> > > hi,
> > >
> > > with rt1, the default behaviour was to re-open tickets when an email came
> > > through the mailgate for a resolved ticket.
> > >
> > > under rt2, with everything driven by scrips and templates, i have rt2
> > > doing everything i want with my queues scrips and appropriate actions.
> > >
> >
> > See my post on the 24/8/01 to this list - 'Ugly Migration'.
> >
> 
> Teo,
> 
> This is good, however I'd have thought that given this feature was
> stock-standard in rt1, there has to be a way to implement same in rt2
> without hacking up the code?
> 
> --matt
> 
> 
> 
> 
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