[rt-users] setting up rt2 to auto-open resolved tickets on mail

[matt carter]

On Fri, 7 Sep 2001, Teo de Hesselle wrote:

> matt carter wrote:
> >
> > hi,
> >
> > with rt1, the default behaviour was to re-open tickets when an email came
> > through the mailgate for a resolved ticket.
> >
> > under rt2, with everything driven by scrips and templates, i have rt2
> > doing everything i want with my queues scrips and appropriate actions.
> >
>
> See my post on the 24/8/01 to this list - 'Ugly Migration'.
>

Teo,

This is good, however I'd have thought that given this feature was
stock-standard in rt1, there has to be a way to implement same in rt2
without hacking up the code?

--matt