[rt-users] Unpriviledged users cannot reply using web-ui

[Kai Groshert]

Thanks for the hint, the upgrade was overdue for me anyway to
fix the reply-button bug for mime messages...

It works fine now as of version 2.0.6!

Thanks as lot!

Kai

--
Kai Groshert
http://www.groshert.de


Quoting Jesse Vincent <jesse at bestpractical.com>:

> Can you verify that it's still a problem in 2.0.5_03, the latest
> production
> release, (or ideally 2.0.6-pre7, the latest test release).
> 
>  -jesse
> 
> 
> On Fri, Aug 31, 2001 at 11:48:40AM +0200, Kai Groshert wrote:
> > Hello everyone,
> > 
> > I have found that unpriviledged users that have been given a password
> > can use the web-interface just fine, they can change the status of
> > their tickets etc.
> > 
> > Unfortunately they cannot use the webinterface to "Reply" on a
> ticket!
> > Replying via email works fine, though.
> > 
> > If the user replies using the web-ui, the reply gets discarded
> silently
> > (no error message).
> > 
> > If a priviledged user replies, it works fine.
> > 
> > Is there any special user/group right needed for this to work?
> > 
> > So far I have:
> > 
> > in Configuration -> Queues -> Queue-Name -> Group-Rights:
> > 
> >   Everyone:
> > CommentOnTicket,CreateTicket,ReplyToTicket,ShowTicket,SeeQueue
> > 
> > 
> > I also tried granting:
> > 
> >   Requestor: ModifyTicket
> > 
> > but without success.
> > 
> > I'm using RT 2.0.4.
> > 
> > 
> > 
> > Any Idea?
> > 
> > 
> > 
> > 
> > -- 
> > Freundliche Grüße / Kind Regards
> > 
> > Kai Groshert                                  +49-(0)711-77917-21
> > Maas High Tech Software GmbH                   http://www.maas.de
> > 
> > "In the beginning the Universe was created. This has made a lot
> > of people very angry and been widely regarded as a bad move."
> > 
> >                                                     Douglas Adams
> > 
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> > 
> 
> -- 
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> 
>