[rt-users] Email from Web interface?

[Darren Grabowski]

Okay, I'm an idiot.  I needed to create more scrips, specifically a global
scrip to handle correspondence.  RTFM!

darren

Darren Grabowski is quoted as saying:
> I'm using 2.0.6 and having this same problem, I tried both sendmailpipe and
> sendmail.  Any suggestions?
> 
> darren
> 
> Jesse Vincent is quoted as saying:
> > There have definitely been fixes to mail sending within the 2.0.x series,
> > as well as other important bugfix, usability and performance improvements.
> > If this is still an issue with 2.0.6, we can delve deeper.
> > 
> > 	-j
> > 
> > 
> > On Fri, Sep 07, 2001 at 04:43:53PM -0700, Greg Dickerson wrote:
> > > I've tried both ways in all possible combinations. The replied ticket never
> > > makes it to the maillog. I've testes other scripts that shell out to
> > > sendmail and they all make it out as well as into the maillog. I know were
> > > *NOT* running the latest release so if there was an older bug maybe were
> > > seeing it? I think were on RT 2.0 first release.
> > > 
> > > Greg
> > > --------
> > > Greg Dickerson
> > > Support Manager
> > > O'Reilly & Associates, Inc.
> > > 101 Morris Street, Sebastopol, CA 95472
> > > Phone (707) 829-0515 ext 729
> > > 
> > > 
> > > 
> > > ----- Original Message -----
> > > From: "Jesse Vincent" <jesse at bestpractical.com>
> > > To: "Greg Dickerson" <greg at oreilly.com>
> > > Cc: "Daniel Blakeley" <daniel at ccmr.cornell.edu>; <rt-users at lists.fsck.com>
> > > Sent: Friday, September 07, 2001 3:53 PM
> > > Subject: Re: [rt-users] Email from Web interface?
> > > 
> > > 
> > > > What $MailCommand are you using?  If you're using 'sendmail', try
> > > 'sendmailpipe'
> > > > . If you're using 'sendmailpipe', try 'sendmail'.
> > > >
> > > > -j
> > > >
> > > >
> > > > On Fri, Sep 07, 2001 at 02:21:08PM -0700, Greg Dickerson wrote:
> > > > > I'm also having this same issue. RT will except mail from the mailgate
> > > and
> > > > > also send out the autoreply but if you try to reply to the ticket RT
> > > comes
> > > > > back with mail sent but it never goes out? I have tried tweeking the
> > > > > config.pm and also checked the privs on /usr/sbin/sendmail.
> > > > >
> > > > > Has anyone else seen this? fixed it?? Any ideas would be great.
> > > > >
> > > > > Greg
> > > > > --------
> > > > > Greg Dickerson
> > > > > Support Manager
> > > > > O'Reilly & Associates, Inc.
> > > > > 101 Morris Street, Sebastopol, CA 95472
> > > > > Phone (707) 829-0515 ext 729
> > > > >
> > > > >
> > > > >
> > > > > ----- Original Message -----
> > > > > From: "Daniel Blakeley" <daniel at ccmr.cornell.edu>
> > > > > To: <rt-users at lists.fsck.com>
> > > > > Sent: Friday, September 07, 2001 12:59 PM
> > > > > Subject: [rt-users] Email from Web interface?
> > > > >
> > > > >
> > > > > > Hi,
> > > > > >
> > > > > > I'm using rt2 2.0.6 and I'm having trouble replying to tickets from
> > > > > > the Web interface.  I'm pretty sure that the scrips are set
> > > > > > correctly and email submitted to rt does get in the queueing system
> > > > > > just fine.  I tried checking the rt log but it is zero bytes.  How can
> > > > > > I increase the debug level to get more output in the log file?
> > > > > >
> > > > > > Thanks,
> > > > > > - Daniel
> > > > > >
> > > > > > --
> > > > > > Daniel Blakeley (N2YEN)     Cornell Center for Materials Research
> > > > > > daniel at ccmr.cornell.edu     E20 Clark Hall
> > > > > >
> > > > > > _______________________________________________
> > > > > > rt-users mailing list
> > > > > > rt-users at lists.fsck.com
> > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > >
> > > > >
> > > > >
> > > > > _______________________________________________
> > > > > rt-users mailing list
> > > > > rt-users at lists.fsck.com
> > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > >
> > > >
> > > > --
> > > > http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > > 
> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

-- 
Darren Grabowski                                   drg at verio.net
Team Lead - Verio Security                  http://www.verio.net
office: 214.290.8680                           fax: 214.800.7771
                "Carpe Diem Baby" - J. Hetfield