[rt-users] Email from Web interface?
Greg Dickerson
greg at oreilly.com
Mon Sep 10 13:16:10 EDT 2001
So am I that was my issue also....
Greg
--------
Greg Dickerson
Support Manager
O'Reilly & Associates, Inc.
101 Morris Street, Sebastopol, CA 95472
Phone (707) 829-0515 ext 729
----- Original Message -----
From: "Darren Grabowski" <drg at verio.net>
To: <rt-users at lists.fsck.com>
Sent: Monday, September 10, 2001 9:22 AM
Subject: Re: [rt-users] Email from Web interface?
> Okay, I'm an idiot. I needed to create more scrips, specifically a global
> scrip to handle correspondence. RTFM!
>
> darren
>
> Darren Grabowski is quoted as saying:
> > I'm using 2.0.6 and having this same problem, I tried both sendmailpipe
and
> > sendmail. Any suggestions?
> >
> > darren
> >
> > Jesse Vincent is quoted as saying:
> > > There have definitely been fixes to mail sending within the 2.0.x
series,
> > > as well as other important bugfix, usability and performance
improvements.
> > > If this is still an issue with 2.0.6, we can delve deeper.
> > >
> > > -j
> > >
> > >
> > > On Fri, Sep 07, 2001 at 04:43:53PM -0700, Greg Dickerson wrote:
> > > > I've tried both ways in all possible combinations. The replied
ticket never
> > > > makes it to the maillog. I've testes other scripts that shell out to
> > > > sendmail and they all make it out as well as into the maillog. I
know were
> > > > *NOT* running the latest release so if there was an older bug maybe
were
> > > > seeing it? I think were on RT 2.0 first release.
> > > >
> > > > Greg
> > > > --------
> > > > Greg Dickerson
> > > > Support Manager
> > > > O'Reilly & Associates, Inc.
> > > > 101 Morris Street, Sebastopol, CA 95472
> > > > Phone (707) 829-0515 ext 729
> > > >
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Jesse Vincent" <jesse at bestpractical.com>
> > > > To: "Greg Dickerson" <greg at oreilly.com>
> > > > Cc: "Daniel Blakeley" <daniel at ccmr.cornell.edu>;
<rt-users at lists.fsck.com>
> > > > Sent: Friday, September 07, 2001 3:53 PM
> > > > Subject: Re: [rt-users] Email from Web interface?
> > > >
> > > >
> > > > > What $MailCommand are you using? If you're using 'sendmail', try
> > > > 'sendmailpipe'
> > > > > . If you're using 'sendmailpipe', try 'sendmail'.
> > > > >
> > > > > -j
> > > > >
> > > > >
> > > > > On Fri, Sep 07, 2001 at 02:21:08PM -0700, Greg Dickerson wrote:
> > > > > > I'm also having this same issue. RT will except mail from the
mailgate
> > > > and
> > > > > > also send out the autoreply but if you try to reply to the
ticket RT
> > > > comes
> > > > > > back with mail sent but it never goes out? I have tried tweeking
the
> > > > > > config.pm and also checked the privs on /usr/sbin/sendmail.
> > > > > >
> > > > > > Has anyone else seen this? fixed it?? Any ideas would be great.
> > > > > >
> > > > > > Greg
> > > > > > --------
> > > > > > Greg Dickerson
> > > > > > Support Manager
> > > > > > O'Reilly & Associates, Inc.
> > > > > > 101 Morris Street, Sebastopol, CA 95472
> > > > > > Phone (707) 829-0515 ext 729
> > > > > >
> > > > > >
> > > > > >
> > > > > > ----- Original Message -----
> > > > > > From: "Daniel Blakeley" <daniel at ccmr.cornell.edu>
> > > > > > To: <rt-users at lists.fsck.com>
> > > > > > Sent: Friday, September 07, 2001 12:59 PM
> > > > > > Subject: [rt-users] Email from Web interface?
> > > > > >
> > > > > >
> > > > > > > Hi,
> > > > > > >
> > > > > > > I'm using rt2 2.0.6 and I'm having trouble replying to tickets
from
> > > > > > > the Web interface. I'm pretty sure that the scrips are set
> > > > > > > correctly and email submitted to rt does get in the queueing
system
> > > > > > > just fine. I tried checking the rt log but it is zero bytes.
How can
> > > > > > > I increase the debug level to get more output in the log file?
> > > > > > >
> > > > > > > Thanks,
> > > > > > > - Daniel
> > > > > > >
> > > > > > > --
> > > > > > > Daniel Blakeley (N2YEN) Cornell Center for Materials
Research
> > > > > > > daniel at ccmr.cornell.edu E20 Clark Hall
> > > > > > >
> > > > > > > _______________________________________________
> > > > > > > rt-users mailing list
> > > > > > > rt-users at lists.fsck.com
> > > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > > >
> > > > > >
> > > > > >
> > > > > > _______________________________________________
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> > > > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > > > >
> > > > >
> > > > > --
> > > > > http://www.bestpractical.com/products/rt -- Trouble Ticketing.
Free.
> > > > >
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> > > >
> > >
> > > --
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>
> --
> Darren Grabowski drg at verio.net
> Team Lead - Verio Security http://www.verio.net
> office: 214.290.8680 fax: 214.800.7771
> "Carpe Diem Baby" - J. Hetfield
>
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