[rt-users] Resolved Template Help

[Derek Fage]

Hi there,

I am trying to create a new Global resolved template that includes some
information as to what the ticket was about in it but am having a problem.

I've taken some information from the transaction template and put it into
the body of the resolved template, but the Subject: in the body appears as
(No subject given).

Here's the template:

Subject: Ticket Resolved (test)

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

       Queue: {$Ticket->QueueObj->Name}
     Subject: {$Transaction->Subject || "(No subject given)"}
       Owner: {$Ticket->OwnerObj->Name}
  Requestors: {$Ticket->Requestors->EmailsAsString()}
      Status: {$Ticket->Status}

Does anybody have a suggestion to what I should change the subject to or how
I can achieve this?

Regards,

Derek...


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