[rt-users] Resolved Template Help

[Jesse Vincent]

How about $Ticket->Subject


On Tue, Sep 11, 2001 at 10:22:22AM +0100, Derek Fage wrote:
> Hi there,
> 
> I am trying to create a new Global resolved template that includes some
> information as to what the ticket was about in it but am having a problem.
> 
> I've taken some information from the transaction template and put it into
> the body of the resolved template, but the Subject: in the body appears as
> (No subject given).
> 
> Here's the template:
> 
> Subject: Ticket Resolved (test)
> 
> According to our records, your request has been resolved. If you have any
> further questions or concerns, please respond to this message.
> 
>        Queue: {$Ticket->QueueObj->Name}
>      Subject: {$Transaction->Subject || "(No subject given)"}
>        Owner: {$Ticket->OwnerObj->Name}
>   Requestors: {$Ticket->Requestors->EmailsAsString()}
>       Status: {$Ticket->Status}
> 
> Does anybody have a suggestion to what I should change the subject to or how
> I can achieve this?
> 
> Regards,
> 
> Derek...
> 
> 
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