[rt-users] Email from Web interface?

Tue Sep 11 05:17:37 EDT 2001

I think I know that one..... 

RT is very smart, it knows who is logged on the web and what is email is.
When an action implies sending a mail, and the mail address is the same as
the address for the logged person, it does not sent the mail probably
because you are supposed to know what you are doing, son you don't need a
copy)

It makes testing a bit difficult, you have to define 2 different addresses
for yourself, one associated with your login, and one to send the mail to.

This is only guesses from my own experience facing the same behaviour.

Blaise

-----Message d'origine-----
De : Phil Homewood [mailto:pdh at moreton.com.au]
Envoyé : mardi 11 septembre 2001 00:02
À : Russ Johnson
Cc : rt-users at lists.fsck.com
Objet : Re: [rt-users] Email from Web interface?

Russ Johnson wrote:
> 1> Send a message to the queue.
> 2> The same person who requests, becomes the owner.
> 3> When this person puts a reply on the ticket, from within the web ui, 
> it's recorded on the ticket, but no email goes out to that person (the 
> requestor).
> 4> If another user puts a reply on the ticket, the requestor DOES get an
email.

http://www.helgrim.com/rtdocs/faq.html#65

What you are seeing is correct behaviour.

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