[rt-users] Questions about the "Take" link

[Derek Fage]

Hi there,

When I go into a queue and see new unassigned calls I get an option to click
"Take" to take ownership of the ticket.

We're now starting to implement this, but I was wondering if there was any
way to have an option to Take and Open (as opposed to doing a Take and then
an Open)?

Derek...


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