[rt-users] Possible bug with keywords

[Benjamin Boksa]

Hi There!

There should be a possibility to have a certain data-structure (e.g. a MySQK
table) that holds a set of "global" keywords which can be connected to a
ticket as the queue specific keywords can.

I don't know how to implement it as i haven't had the time to go through the
code of RT, but I have done a similar thing in one of the projects I worked
on (www.formular25.de).

Concerning the structure of the relation between keywords and tickets it
should be an n:m relation, whicht should be no problem to handle with a
junction entity.

Nevertheless I don't know how useful this feature would be.

By the way I don't know how useful this mail is...

Regards,

Benjamin Boksa


> On Fri, 14 Sep 2001, Stuart Campbell wrote:
> # When I change a tickets queue, it loses it's keywords, even if the new queue
> # has the same keyword lists!?
> 
> I think this is correct behavior.
> 
> Somebody correct me if I'm wrong:
> - A queue has tickets
> - A queue can have keywords
> - The keywords in a queue can be assigned to a ticket in that queue
> - A queue change of a ticket loses all keywords, because the keywords
> were connected to the other queue. If the other queue has the same
> keywords or not is irrelevant.
> 
> Martin



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Benjamin Boksa
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