[rt-users] bin/rt questions

[Jesse Vincent]

On Tue, Sep 18, 2001 at 11:47:12PM +0100, Derek Fage wrote:
> I can now modify keywords on exising tickets, but can't create them on new
> ones.
> 
> This might not be a problem if I could find out how to get the ticket number
> that was in the create back to the script (as well as the exit status of the
> rt command).

The fact that you can't set keywords on create is something I'm looking at again
for a new more comprehensive ticket create ui for the 2.0.8 webui.

	-j
> 
> Any suggestions?
> 
> Regards,
> 
> Derek...
> 
> PS - The Output from RT varies a lot depending on the switches used.
> Sometimes you do get a carriage return after the information message
> returned by RT, but other times you do not (specifically with keywords).
> 
> 
> -----Original Message-----
> From: Derek Fage
> To: rt-users at lists.fsck.com
> Sent: 18/09/2001 12:34
> Subject: [rt-users] bin/rt questions
> 
> Hi there,
> 
> I'm looking at what I can do with the rt utility with respect to
> creating
> reports each night and emailing to users as well as creating tickets
> from
> another application (to do with work order processing in installations.
> 
> My questions are as follows:
> 
> - Is there any more documentation on $RT_SUMMARY_FORMAT
> - I do not seem to be able to assign keywords as we add a new ticket
> using
> ./rt
> - I do not seem to be able to set keywords to an existing ticket using
> ./rt
> - I want to associate tickets with each other using links - how can I
> get
>   the ticket number generated when I add a ticket with ./rt
> 
> I'd appreciate any help or advice that anybody can provide.
> 
> Regards,
> 
> Derek...
> 
> PS - One tiny little bug - the help screen says you need to use
> "--no-edit",
> but the code appears to look for the switch "--noedit".
> 
> 
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