[rt-users] RT::CorrespondAddress.not.set at aslab.com

Ashley Gould agould at aslab.com
Thu Sep 20 14:54:05 EDT 2001


At our site new requesters often phone in.  We create the new user with
the web interface, and then create the new ticket.  Fine.

There is a problem though: I created user ahwang at xxx.com with
email address ahwang at xxx.com.  
              ^
His email client sent responces as Ahwang at xxx.com
                                   ^

RT bounces his emails with:

From: CorrespondAddress.not.set at aslab.com
[mailto:CorrespondAddress.not.set at aslab.com]
Sent: Thursday, September 20, 2001 9:41 AM
To: Ahwang at xxx.com
Subject: Correspondence not recorded


Permission Denied



I finally figured out about the captial 'A' and modified his user
account appropriately.  Correct me if I am wrong, but I consider this a
bug.  Email addresses should not be case sensitive.

Where in the mail-gate code should I twittle to make this change?

ashley








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