[rt-users] RT::CorrespondAddress.not.set at aslab.com

[Damian Gerow]

Check your config.pm -- what's the $CorrespondAddress variable set to 
(about line 216)?

>At our site new requesters often phone in.  We create the new user with
>the web interface, and then create the new ticket.  Fine.
>
>There is a problem though: I created user ahwang at xxx.com with
>email address ahwang at xxx.com.
>               ^
>His email client sent responces as Ahwang at xxx.com
>                                    ^
>
>RT bounces his emails with:
>
>From: CorrespondAddress.not.set at aslab.com
>[mailto:CorrespondAddress.not.set at aslab.com]
>Sent: Thursday, September 20, 2001 9:41 AM
>To: Ahwang at xxx.com
>Subject: Correspondence not recorded
>
>
>Permission Denied
>
>
>
>I finally figured out about the captial 'A' and modified his user
>account appropriately.  Correct me if I am wrong, but I consider this a
>bug.  Email addresses should not be case sensitive.
>
>Where in the mail-gate code should I twittle to make this change?
>
>ashley
>
>
>
>
>
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