[rt-users] bulk change ownership

[Jesse Vincent]

Exactly. it prohibits accidental race conditions when two people try to
take a ticket at the same time.

	-j


On Thu, Sep 20, 2001 at 03:47:43PM -0400, Ayan R. Kayal wrote:
> Well the point is that if you are changing the owner of a ticket and you are
> not the owner, you have to "steal" because this explicitly means that you're
> changing the owner, i.e. you're not just doing it by accident.
> 
> O-                         ~ARK
> 
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com
> > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Martin Schapendonk
> > Sent: Thursday, September 20, 2001 3:44 PM
> >
> > On 20 Sep 2001, Steffen Weinreich wrote:
> > # members. Now all reassigned tickets have to be stolen by the
> > stuff member
> > # individualy, but it would be more easily for all if we could to
> > that online on
> > # the meeting ...
> >
> > Use a user with sufficient rights. I'm not quite familiar with RT's ACL
> > system, but I think you need SuperUser rights to change a ticket from
> > one owner to another.
> >
> > *test*
> > Hm, doesn't work. Even the SuperUser isn't allowed to reassign already
> > assigned tickets. I think this can be considered a bug.
> >
> > I attached a patch which checks to see if you're a SuperUser and then
> > allows the SetOwner. Maybe this can make it into the next version?
> >
> > Martin
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.