[rt-users] 6000 tickets system slows down and eats memory

[Ayan R. Kayal]

I have my system set to restart Apache every 4 hours, because it slows down
so much. Other people in my organization using RT don't have the same
problem, but they also don't have the volume of tickets my setup does
because they're still in test mode. Incidentally, in test mode, my setup ran
fine without restarting Apache.

O-                         ~ARK

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Christian Steger
> Sent: Friday, September 21, 2001 5:48 AM
>
> hi there,
>
> running my rt 2.0.7 box on a 500mhz box with 512mb ram - redhat 7.1
> in the meantime i have already 6000 tickets, some of them contains
> attachments.
>
> the problem appears all the time, if i answer an ticket via gui, it needs
> in the meantime approx 15 seconds after sending out an answer.
> within that time the box eats my whole memory - he start to swap.
>
> other functions within the rt working fine and speedy :)
>
> sometimes i have seen that some apacheprocesses hanging as child and eats
> a part of my cpu as well as mem.
>
> any idea what could be happen here ?
>
> the apache i use is:
> Apache/1.3.19 Ben-SSL/1.42 (Unix) mod_perl/1.25
>
> everything is static compiled.
>
> thanks for any comments
>
> christian steger