[rt-users] added new ticket status

[Taylor, Bryant]

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the verbage  some people don't think that open is a good status work
to use in some work enviorments

- -----Original Message-----
From: Christian Gilmore [mailto:cgilmore at tivoli.com]
Sent: Monday, September 24, 2001 11:06 AM
To: rt-users at fsck.com
Subject: RE: [rt-users] added new ticket status


What would the difference between "in-progress" and "open" be?

Regards,
Christian

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of matthew zeier
> Sent: Monday, September 24, 2001 12:25 PM
> To: rt-users at fsck.com
> Subject: [rt-users] added new ticket status
> 
> 
> 
> 
> How would I go about adding a new ticket status?  Management wants
> an 'in-progress' status.  I thought this would have been a 
> database table but
> it looks like it's hard coded.
> 
> Hard, easy?
> 
> 
> --
> matthew zeier - "In mathematics you don't understand things.  You
> just get used to them." - John von Newmann
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

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