[rt-users] rt doesn't send mail

[Sheeri Kritzer]

On Tue, 25 Sep 2001, [iso-8859-1] Marc Schrötel wrote:

> houston we've got a problem...
> my RT doesn't want to send mail...
> RT receives mail correctly, creates the ticket but sends no mail.
> relay is configured correctlyand i can write mail from this server.
> i have the following scrips on this queue:
> OnCorrespond AutoreplyToRequestors with template AutoRespondOnCreation
> OnCreate NotifyRequestors with template Autoreply
>
> any ideas?

Did you set up the gateways properly?  ie, in section 7.1 of the
installation and configuration manual, "Configuring the email gateway"

7.1 Configuring the email gateway
An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
machine.

Add the following lines to /etc/aliases (or your local equivalent) :

rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
comment"
rt:         "|/path/to/rt2/bin/rt-mailgate --queue general --action
correspond"




Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01 at emerald.tufts.edu