[rt-users] Help! RT2+Qmail mailgate problem

[Brian Longwe]

I get the following error when I try to send an email to rt to open a ticket

No permission to create tickets in the queue 'support'.Create failed: 0 /
0 / No permission to create tickets in the queue 'support'. 

I have done the Mail Configuration using the /var/qmail/users/assign method which I resorted to after getting the same errors using the rt-support at xyz.com method as recommended in the docs.

It seems to be a permissions problem. Could anyone tell me what the right ownerships and permissions for the RT2 files are?

Thanks,

Brian