[rt-users] Help! RT2+Qmail mailgate problem

[Matt Disney]

Brian,

I think this is an internal RT permissions issue as opposed to
a UNIX file-permissions problem. 

You probably just need to create a couple of RT users (within RT, that
is) that have the permission to create tickets. You may want to give
the Pseudo-Group 'Everyone' permission to create tickets. Do you 
already have users with permissions to create tickets?

Matt Disney

Brian Longwe writes:
>I get the following error when I try to send an email to rt to open a ticket
>
>No permission to create tickets in the queue 'support'.Create failed: 0 /
>0 / No permission to create tickets in the queue 'support'. 
>
>I have done the Mail Configuration using the /var/qmail/users/assign method wh
>ich I resorted to after getting the same errors using the rt-support at xyz.com m
>ethod as recommended in the docs.
>
>It seems to be a permissions problem. Could anyone tell me what the right owne
>rships and permissions for the RT2 files are?
>
>Thanks,
>
>Brian
>
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