[rt-users] Help! RT2+Qmail mailgate problem

[Brian Longwe]

Matt,

that was the gotcha...I can now receive tickets fine.

Thanks a million!

Brian

On Wed, 26 Sep 2001 10:26:57 -0500
Matt Disney <mdisney at ecdev.fedex.com> wrote:

> Brian,
> 
> I think this is an internal RT permissions issue as opposed to
> a UNIX file-permissions problem. 
> 
> You probably just need to create a couple of RT users (within RT, that
> is) that have the permission to create tickets. You may want to give
> the Pseudo-Group 'Everyone' permission to create tickets. Do you 
> already have users with permissions to create tickets?
> 
> Matt Disney
> 
> Brian Longwe writes:
> >I get the following error when I try to send an email to rt to open a ticket
> >
> >No permission to create tickets in the queue 'support'.Create failed: 0 /
> >0 / No permission to create tickets in the queue 'support'. 
> >
> >I have done the Mail Configuration using the /var/qmail/users/assign method wh
> >ich I resorted to after getting the same errors using the rt-support at xyz.com m
> >ethod as recommended in the docs.
> >
> >It seems to be a permissions problem. Could anyone tell me what the right owne
> >rships and permissions for the RT2 files are?
> >
> >Thanks,
> >
> >Brian
> >
> >_______________________________________________
> >rt-users mailing list
> >rt-users at lists.fsck.com
> >http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
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