[rt-users] lost, lost, all lost

[Brandon S. Allbery KF8NH]

On Thursday, September 27, 2001 11:37:10 -0700, Lee Damon 
<nomad at crow.ee.washington.edu> wrote:
+-----
| Aside from trying to assemble all the missing content from email
| trails spread out over 4 sysadmins and 500+ tickets (open and
| resolved, or 100+ open), is there any other place RT might
| possibly have stashed the data? Is there any hope of recovery?
+--->8

No, unless your MTA has been saving things for you.

| Does RT 2 store ticket text in the database, or still use the filesystem
| as if it were meant to be a database for this?
+--->8

RT2 uses the database.  Sometimes painfully, as the sad reality is that the 
free databases suck really badly for this (and sucked far worse when RT1 
was written, which is why it used the filesystem; and I have the impression 
that many of the commercial RDBMSes aren't enormously better).

-- 
brandon s. allbery  [os/2][linux][solaris][freebsd]   allbery at kf8nh.apk.net
system administrator   [JAPH][WAY too many hats]        allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     [linux: proof of the million monkeys theory]