[rt-users] Adding a new field to tickets

[Jesse Vincent]

your best bet is by using the Links/Relationships stuff to have the tickets
"Refer" to a customer id.


On Wed, Sep 19, 2001 at 03:32:45PM +0930, Justin Hawkins wrote:
> 
> Hello again,
> 
> I want to make a new field to assign to tickets, that contains a customer
> ID (see my previous email) Is that something that's easily possible, or
> will that require some database hacking as well? At this stage, a simple
> text entry field for each ticket would be ideal.
> 
> This looks promising:
> 
> http://www.helgrim.com/rtdocs/admin.html#28
> 
> "Plugging in your own user metadata"
> 
> But there is no content :-(
> 
> Any advice appreciated.
> 
> 	- Justin
> 
> -- 
> Justin Hawkins
> Internode Professional Access
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.