[rt-users] scrip...

[Bryan Shawn Page]

How do you mark a ticket resolved upon creation?

Jesse Vincent wrote:
> 
> You'd want a similar row in the ScripConditions table to "Create"
> but calling a Condition called "IsNotResolved" which looked something like
> this:
> 
> sub IsApplicable {
>     my $self = shift;
>     if ($self->TicketObj->Status() ne 'resolved') {
>         return(1);
>     }
>     else {
>         return(undef);
>     }
> }
> 
> On Fri, Sep 28, 2001 at 05:16:03PM -0400, Ayan R. Kayal wrote:
> > Any thoughts on how to write a scrip that fires when a ticket is created,
> > but only if the ticket isn't marked resolved upon creation?
> >
> > O-                         ~ARK
> >
> >
> > _______________________________________________
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> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> 
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-- 
				-Shawn Page
				bspage at unity.ncsu.edu