[rt-users] scrip...

[Jesse Vincent]

Doh. I'd forgotten that I actually did have the "Status" selector in 2.0.x.  I was thinking about the greatly expanded web-create form that's coming in 2.0.8.
Never mind me. I've had a long week.


On Sat, Sep 29, 2001 at 04:34:28PM -0400, Ayan R. Kayal wrote:
> What's special in 2.0.8 in reference to marking a ticket resolved?
> Currently, I just change the "new" to "resolved" (this is for when techs
> input tickets for record-keeping purposes, rather than requestors'
> requesting help)...
> 
> O-                         ~ARK
> 
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com
> > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> > Sent: Saturday, September 29, 2001 3:30 AM
> >
> > With the programmatic API, the CLI or the new UI in 2.0.8 ;)
> >
> >
> > On Fri, Sep 28, 2001 at 05:35:33PM -0400, Bryan Shawn Page wrote:
> > > How do you mark a ticket resolved upon creation?
> > >
> > > Jesse Vincent wrote:
> > > >
> > > > You'd want a similar row in the ScripConditions table to "Create"
> > > > but calling a Condition called "IsNotResolved" which looked
> > something like
> > > > this:
> > > >
> > > > sub IsApplicable {
> > > >     my $self = shift;
> > > >     if ($self->TicketObj->Status() ne 'resolved') {
> > > >         return(1);
> > > >     }
> > > >     else {
> > > >         return(undef);
> > > >     }
> > > > }
> > > >
> > > > On Fri, Sep 28, 2001 at 05:16:03PM -0400, Ayan R. Kayal wrote:
> > > > > Any thoughts on how to write a scrip that fires when a
> > ticket is created,
> > > > > but only if the ticket isn't marked resolved upon creation?
> 
> 
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