[rt-users] Canned Responses to Tickets

[Aaron T Porter]

	Working my way back through the 19mb of list archives, but I
haven't found an answer to this yet...

	What I'd like to be able to do is send Templated responses from
the "Ticket:Update" page, basically a pulldown menu of canned answers to
FAQs that I can't easily regexp with a Scrip. Has anyone done something
like this yet? If I'm going to end up coding this myself, is my first
impulse to tie into the existing Scrips/Templates system a good one?