[rt-users] History does not show long messages

[Andreas Kruthoff]

Have a look a Ticket/Elements/ShowTransaction and search for $MAX_INLINE_BODY
This specifies the size.

-andreas

On Wednesday 10 April 2002 00:29, clarsson at manu.com wrote:
> Hello all,
>
> Today I stumbled across a situation in RT (2.0.11).  We received four (so
> far) tickets with a lot of text in them.  The messages were emails that
> were forwarded to a large number of people and then forwarded to RT, thus
> they had the old 'To:' line in them.  When the ticket is view via RT's
> web, none of the text of the initial message shows up.  We are able to see
> the headers, the display mode and the download link, but not the text of
> the message.
>
> I did notice that in each case the message size listed next to the
> download link was in excess of 13k.  The download link works fine and the
> original message is displayed when clicked.  And I checked the database to
> make sure the information was in there (it was).  The reply link also
> works fine, bringing the original message into the reply window.
>
> It sure seems that this is related to the size of the message.  Is there a
> restriction on the size of the text that the web interface can display for
> the history?  I did not notice any settings in config.pm for limiting
> this.
>
> Thanks,
>
>         - Chris
>
> ____________________
>
> History                                            Display mode: [Brief
> headers] [Full headers]
>
> Tue Apr  9 17:05:02 2002
> user at domain.com - Ticket created
>
>                            [Reply] [Comment]
>                            Download (untitled) 13.9k
>
>
> Subject: CYGWIN Problem
> To: RT at domain.com
> Cc: foo at domain.com
> From: user at domain.com
> Date: Tue, 9 Apr 2002 14:02:35 -0700