[rt-users] History does not show long messages

[clarsson at manu.com]

Hello all,

Today I stumbled across a situation in RT (2.0.11).  We received four (so 
far) tickets with a lot of text in them.  The messages were emails that 
were forwarded to a large number of people and then forwarded to RT, thus 
they had the old 'To:' line in them.  When the ticket is view via RT's 
web, none of the text of the initial message shows up.  We are able to see 
the headers, the display mode and the download link, but not the text of 
the message. 

I did notice that in each case the message size listed next to the 
download link was in excess of 13k.  The download link works fine and the 
original message is displayed when clicked.  And I checked the database to 
make sure the information was in there (it was).  The reply link also 
works fine, bringing the original message into the reply window.

It sure seems that this is related to the size of the message.  Is there a 
restriction on the size of the text that the web interface can display for 
the history?  I did not notice any settings in config.pm for limiting 
this.

Thanks,

        - Chris

____________________

History                                            Display mode: [Brief 
headers] [Full headers]

Tue Apr  9 17:05:02 2002
user at domain.com - Ticket created 

                           [Reply] [Comment]
                           Download (untitled) 13.9k
 
 
Subject: CYGWIN Problem 
To: RT at domain.com
Cc: foo at domain.com
From: user at domain.com
Date: Tue, 9 Apr 2002 14:02:35 -0700


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