[rt-users] History does not show long messages

[clarsson at manu.com]

     # 13456 is a random # of about the biggest size we want to see inline 
text
     if ($message->ContentType =~ m{^(text/plain|message|text$)}i &&
                                    length($message->Content)<13456) {


The above line from ShowTransaction determines whether the message gets 
displayed.  I upped the '13456' and the larger messages were then 
displayed.  I could not find any reference to $MAX_INLINE_BODY, but that 
may be related to the fact I am using 2.0.11.

Thanks,

        - Chris






Andreas Kruthoff <andreas.kruthoff at softwired-inc.com>
Sent by: rt-users-admin at lists.fsck.com
04/10/2002 02:23 AM

 
        To:     rt-users at lists.fsck.com
        cc: 
        Subject:        Re: [rt-users] History does not show long messages


Have a look a Ticket/Elements/ShowTransaction and search for 
$MAX_INLINE_BODY
This specifies the size.

-andreas

On Wednesday 10 April 2002 00:29, clarsson at manu.com wrote:
> Hello all,
>
> Today I stumbled across a situation in RT (2.0.11).  We received four 
(so
> far) tickets with a lot of text in them.  The messages were emails that
> were forwarded to a large number of people and then forwarded to RT, 
thus
> they had the old 'To:' line in them.  When the ticket is view via RT's
> web, none of the text of the initial message shows up.  We are able to 
see
> the headers, the display mode and the download link, but not the text of
> the message.
>
> I did notice that in each case the message size listed next to the
> download link was in excess of 13k.  The download link works fine and 
the
> original message is displayed when clicked.  And I checked the database 
to
> make sure the information was in there (it was).  The reply link also
> works fine, bringing the original message into the reply window.
>
> It sure seems that this is related to the size of the message.  Is there 
a
> restriction on the size of the text that the web interface can display 
for
> the history?  I did not notice any settings in config.pm for limiting
> this.
>
> Thanks,
>
>         - Chris
>
> ____________________
>
> History                                            Display mode: [Brief
> headers] [Full headers]
>
> Tue Apr  9 17:05:02 2002
> user at domain.com - Ticket created
>
>                            [Reply] [Comment]
>                            Download (untitled) 13.9k
>
>
> Subject: CYGWIN Problem
> To: RT at domain.com
> Cc: foo at domain.com
> From: user at domain.com
> Date: Tue, 9 Apr 2002 14:02:35 -0700

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